Last Updated: January 1, 2026

Sonbet Privacy Policy — Your Data Is Completely Safe With Us

Sonbet only collects what it needs. Everything you provide while using the platform — how we store it, why we store it, and whether it's ever shared — is explained here in plain English. It should take you no more than 5 minutes to read.

256-bit
SSL Encryption
0%
Data Sales
24/7
Security Monitoring
GDPR
Standards Compliance
How We Protect Your Privacy

Sonbet follows the highest standards to store and protect every piece of your information

End-to-End Encryption

Every transaction and personal detail you share is secured with 256-bit SSL technology — completely unreadable to anyone in between.

SSL/TLS
Data is never sold

Sonbet never sells your personal information to advertisers or any third party — not ever.

Zero Sell Policy
Full Control Over Your Data

You can view, update, or delete your data at any time — no questions asked.

Your Rights
Payment Details Are Not Stored

Your bKash or Nagad PIN and password are never stored on Sonbet's servers. Every payment is processed directly.

PCI Secure
Regular Security Audits

Sonbet's servers and systems undergo regular security audits conducted by independent external experts.

Annual Audit
Marketing Opt-Out

You can opt out of promotional SMS or notifications at any time through your settings — no questions asked.

Opt-Out

This Privacy Policy applies to all users of the Sonbet website and app. By using Sonbet, you are considered to have accepted this policy.

1 What Types of Data Are Collected

Certain information is required when you register and use Sonbet's services. This falls into two categories — information you provide directly, and information collected automatically.

Data Type Example When It's Collected
Identity-Related Name, Date of Birth At Registration
Contact Information Mobile number, email At Registration
Financial Information BKash/Nagad Number On deposits
ID Document NID Number During KYC Verification
Device Information IP, Browser, OS Automatic
Usage Patterns Time spent on each page Automatic

Please Note: Sonbet will never ask for or store your bKash or Nagad PIN.

2 Why We Collect Your Data

Sonbet only collects what is necessary. Every piece of data has a specific purpose.

  • Account Creation & Management: To verify your identity and keep your account secure.
  • Payment Processing: To ensure deposits and withdrawals are sent to the correct account.
  • Fraud Prevention: To detect and prevent multiple accounts and fraudulent activity.
  • Legal Compliance: To meet regulatory requirements.
  • Service Improvement: To analyze usage patterns and improve the platform.
  • Customer Support: To identify you when resolving support issues.

3 How Your Data Is Kept Secure

Sonbet protects your data through multiple layers of security. Breaking through one layer is difficult — getting past all of them is virtually impossible.

  • Across all connections 256-bit TLS/SSL Encryption is applied.
  • Data on Servers In encrypted form are stored — never in plain text.
  • Passwords are never stored in plain text — only a hashed version is kept.
  • In the Data Center Physical Security and access controls are in place.
  • Upon suspicious login or activity Automated Alerts is sent.
  • Annually by a third party Security Audits is carried out.

No Sonbet employee can view your password or payment PIN. This information is encrypted at a system level that has no human-readable form.

4 Third Parties & Data Sharing

Sonbet never sells your data to advertisers or data brokers. However, there are a limited number of cases where data may be shared.

  • Payment Processors: With bKash, Nagad, or Rocket — solely to process your transactions.
  • Identity Verification Providers: With licensed verification providers for the KYC process.
  • Legal Obligations: When required by a court order or a lawful demand from a regulatory authority.
  • Cybersecurity: With security partners to prevent fraud and hacking.

In each of the above cases, only Minimum necessary data only is shared. All partners are contractually bound to uphold the same privacy standards.

5 Cookies & Tracking Technologies

Sonbet's website and app use cookies and similar technologies to enhance your browsing experience.

  • Essential Cookies: For login sessions and security — the site cannot function without these.
  • Performance Cookies: To identify where the site is slow — fully anonymized.
  • Preference Cookies: To remember your language, dark mode preference, or preferred payment method.

You can manage cookies through your browser settings. However, disabling essential cookies may cause login issues.

6 How Long Your Data Is Retained

Sonbet does not hold on to data beyond what's necessary. Every piece of information has a defined retention period.

  • Account Information: Retained for as long as your account remains active.
  • Financial Transaction Records: 5 years (as required by law).
  • Support Conversations: 2 years after the issue is resolved.
  • Log Files: 90 days.
  • After Account Closure: KYC-related data is retained for 5 years; all other data is deleted within 30 days.

7 Your Rights

Sonbet believes you have the greatest right over your own data. That's why we offer the following.

Right to Access
To find out what information Sonbet holds about you, submit a request to our support team.
Right to Rectification
If any of your details are incorrect, you can update them at any time through your profile or by contacting support.
Right to Erasure
You can close your account and request deletion of your data — any information beyond what is legally required to be retained will be removed.
Data Portability
You can request a copy of your data in a structured, portable format.
Right to Opt Out of Marketing
To opt out of promotional messages, go to Settings or email support@sonbet.im.

8 Child Protection

Sonbet's services are strictly for users aged 18 and above. We do not knowingly collect or store any information from anyone under 18.

  • Date of birth is verified at registration.
  • If there is any doubt, age is confirmed through KYC verification.
  • Any account found to belong to a minor will be immediately suspended and all associated data permanently deleted.

A note for parents: If you suspect your child is using Sonbet without your knowledge, contact us immediately at support@sonbet.im.

9 Privacy Policy Updates

Sonbet may update this policy to keep pace with changes in technology and applicable law. You will be notified in advance of any significant changes.

  • You will be notified at least 30 days before any significant changes take effect.
  • Continued use of the service after any changes constitutes acceptance of the updated policy.
  • The latest version will always be available on this page.
  • To request the policy version history, please reach out to our support team.

Current Version: v3.2 — January 1, 2026. Previous version: v3.1 — 1 July 2026.

10 Contact Us

If you have any questions, complaints, or requests to delete your data regarding this Privacy Policy, please contact us.

  • Email: support@sonbet.im
  • Live Chat: Directly on the app or website
  • Response Time: Within 24 hours on business days

Sonbet's privacy team is committed to addressing every concern you have — promptly and respectfully. No question is too small.

Frequently Asked Questions

Beyond cricket, Sonbet offers betting on over 20 sports — including football, tennis, badminton, basketball, volleyball, and eSports. To place a bet, log in to the app or website and head to the Sports section. From there, pick your sport of choice and browse live matches, upcoming fixtures, and live events. Football coverage includes major leagues such as La Liga, the Premier League, and the Bangladesh Premier League. You can bet both before a match kicks off and while it's in progress. Odds update in real time, so it's worth checking them once more before confirming your bet.

Yes, two different members of the same household may each hold a separate account — provided each account is registered with a unique mobile number and a unique ID document. Sonbet's policy is One Account Per Person — however, two different people from the same household may each have their own account. Having two accounts under the same person is prohibited, and both accounts will be closed. If two logins are detected from the same device, Sonbet will monitor this and may request KYC verification to confirm they are two separate individuals.
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Your privacy is protected — play with complete peace of mind

Your data is secure and your payments are safe at Sonbet. Get started today.

256-bit Encryption
Data Is Never Sold
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